Shipping Policy

At Occo, we strive to deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines our processing times, delivery schedule, and other important details regarding your order.

1. Order Processing Time

Orders placed on our website are processed within 24 to 36 hours (excluding weekends and public holidays).
You will receive a confirmation email with your order details once your purchase has been processed.

2. Delivery Time Frame

Once your order has been processed, delivery takes approximately 5 to 10 business days.
Delivery times may vary depending on your location, weather conditions, or other factors outside our control.

3. Shipping Partner

We partner with Mylez for all our deliveries to ensure your products arrive safely and in a timely manner.
You will receive a tracking number from Mylez once your order has been shipped, allowing you to monitor your package's journey.

4. Shipping Fees

Shipping fees are calculated based on your delivery location and the size of your order. Any applicable shipping fees will be displayed at checkout.
Free shipping may be available for orders exceeding a specified amount. Check our promotions and offers for more details.

5. Delivery Locations

We currently deliver to addresses within Morocco only. If you are located outside of our delivery zone, please contact us for alternative shipping options.

6. Delivery Issues

If you encounter any issues with the delivery of your order (e.g., delay, damaged items), please contact our customer service team at support@occo.ma.
We will work with Mylez to resolve any delivery issues as quickly as possible.

7. Changes to Your Order

If you need to make changes to your order or update your shipping address, please contact us within 12 hours of placing the order at support@occo.ma.
Changes to the delivery address may delay the shipping process.

8. Non-Delivery or Lost Packages

If your package is lost or undelivered, please notify us within 14 days of the expected delivery date.
We will coordinate with Mylez to investigate the issue and provide a suitable resolution.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact us at our email address: support@occo.ma.